Refund Policy

 

At Zayaho, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help. Please review our refund policy below.

1. Eligibility for Refunds:

- To be eligible for a refund, items must be returned within 30 days from the date of    delivery.

- Items must be in their original condition, unused, and in the original packaging.

- Certain items may not be eligible for refunds, including health and personal care items, gift cards, or any other specific categories.

2. How to Initiate a Refund:

- To start a refund, please contact our customer service team at customer service email     Zayahoindia@gmail.com  

- Provide your order number and the reason for your refund request.

- Our team will guide you through the process and provide you with a return shipping label if applicable.

3. Return Shipping:

- You will be responsible for paying the return shipping costs.

- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refund Process:

- Once we receive your returned item, we will inspect it and notify you of the status of your refund.

- If your return is approved, we will initiate a refund to your original method of payment. Please allow [X] business days for the refund to reflect in your account.

5. Exchanges:

- If you would like to exchange an item for a different size or color, please contact us within [X] days of receiving your order. Exchanges are subject to availability.

6. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us within [10] days for a replacement or a full refund.

7. Contact Us:

- For any questions regarding our refund policy, please reach out to our customer service team at customer service email Zayahoindia@gmail.com